About

Terms and Conditions

1. Introduction

By accessing or using our products and services, you agree to the payment terms and conditions outlined below.

2. Payment Terms

• Accepted Payment Methods: We accept cash, card or check.

• Payment Schedule:

  • Standard orders:

    • Invoice Date: 25th of each month.

    • Due Date: 15th day of the following month.

  • Special Orders:​

    • Payment Terms: Due at time of order.

• Currency: All payments must be made in USD.

3. Pricing

• Prices: All prices are subject to change.

• Taxes: Prices do not necessarily include all applicable fees and taxes. Taxes and fees will be added at checkout or upon final invoice.

4. Late Payments

• Late Fees: A late fee of 1.5% will be applied to overdue balances (30 days past invoice date).

• Collection Costs: Customers are responsible for any collection costs incurred.

5. Refunds and Returns

• Refund Policy: Refunds are provided under the discretion of Lake Park supply and based on circumstances, item condition, length of time and other factors.

• Return Policy: Returns are accepted within 45 days, subject to restocking fee/condition of items.

 

6. Dispute Resolution

• Governing Law: Disputes will be resolved under the laws of the state of Iowa and Dickinson County Iowa as applicable.

• Process: We strive to provide the best service possible. If you encounter any issues with a payment, please follow the steps below to resolve the dispute.

  • Initial Notification

    • Customer Action: Notify us of any payment disputes within 30 days of the charge date.

    • Method: Submit your dispute by contacting us by email: lakeparksupplyar@outlook.com or calling 712-432-8171.

  • Acknowledgment

    • Business Response: We will acknowledge receipt of your dispute within 48 hours.

  • Information Gathering

    • Customer Requirement: Provide detailed information regarding the dispute, including relevant documentation (e.g., invoices, receipts, correspondence).

    • Business Action: Review of our records related to the disputed payment.

  • Preliminary Assessment

    • Initial Evaluation: We will conduct an initial assessment to determine the validity of the dispute.

    • Response Time: We will provide an initial response to you within 5 business days of receiving all required information.

  • Investigation

    • In-Depth Review: If further investigation is necessary, we will conduct a thorough review involving all relevant departments.

    • Progress Updates: We will keep you informed of the investigation's progress with regular updates.

  • Resolution Proposal

    • Findings Report: Once the investigation is complete, we will prepare a report detailing our findings and the proposed resolution.

    • Discussion: We will discuss the proposed resolution with you, which may include a refund, credit, adjustment, or a detailed explanation if the charge is valid.

  • Resolution Implementation

    • Execution: We will implement the agreed-upon resolution promptly.

    • Confirmation: We will confirm the resolution with you to ensure satisfaction.

  • Follow-Up

    • Feedback Request: We will request feedback on the dispute resolution process to help improve our services.

  • Record-Keeping

    • Documentation: We will maintain detailed records of the dispute, investigation, and resolution for compliance and future reference.

    • Policy Updates: Based on the dispute outcome and feedback, we may update our payment terms or dispute process to enhance clarity and prevent future issues.

7. Termination of Services

• Conditions for Termination: We may terminate services for non-payment or breach of terms.

• Consequences of Termination: Upon termination, all outstanding payments are due immediately.

8. Liability

We are not liable for any damages arising from payment disputes.

9. Changes to Terms

We reserve the right to modify these terms at any time. Customers will be notified of changes via our website.

10. Acceptance of Terms

By using our services, you agree to these payment terms and conditions.